Support for the Current Students (U-Mail) service is provided by the Collaborate Student Support Center. They can provide help on all aspects of the Connect U-Mail services, including account activation, desktop & mobile phone configuration, and messaging problems. Check their site for their hours of operation.
For assistance with Connect U-Mail services, you can file a support ticket or visit our Frequently Asked Questions an the Collaborate Student Support Center to see if we've already have an answer for you.
You may also use the existing Connect User Guides and the links to Training