Connect U-Mail accounts are provided by the University for registered graduates, undergrads, and UCSB Open University students only.
To activate your Connect U-Mail account, you'll first need to activate your UCSBnetID using the UCSB Identity Manager. If you're eligible for a U-Mail account, the Identity Manager will notify you and step you through the process. Be sure to complete the setup of your security questions when activating your U-mail account. This is necessary if/when you ever need to reset your password.
Students should contact Collaborate Student Services if they require any help with their Connect account.
Things to know:
- Your Connect account is your UCSB Google account. To log into your Connect account use your UCSBnetID@ucsb.edu email address along with your UCSBnetID password. Do not change your password within Google or your email password will be out of sync with your UCSBnetID password. If you need to change your Connect password, use Identity Manager. The new password will then work with your Connect email account.
- Duo MFA is required to protect your Google Connect account in the event someone gets your password. All active/enrolled students are required to enroll in Duo MFA Security. With Duo MFA enabled, you will be prompted for the UC Santa Barbara Single Sign-on (SSO) screen followed by the Duo MFA prompt. Duo then prompts to send a push to your phone or enter a passcode.
- Suspicious Login: Google is fully committed to the security and privacy of your data and protecting you from attempts to compromise it. If Google detects a suspicious login on your account they may present you with a login challenge. You will be prompted to provide your account recovery information in order to log into your account. Setup your Account Recovery information as soon as possible. Google has a list of Tips that will help you set this up properly.
- Suspicious Activity: If Google detects suspicious activity on your account, they will suspend it. You will be locked out of your Connect account and you'll need to contact Collaborate Student Services to gain access. Check out the Google Security Check List to ensure your account is secure.
- Compromised Account: If your account has been flagged as compromised, your password will be scrambled and you will be locked out of your account. You will not be able to use the same password in the future. You need to go through Identity Manager and login using the required information in order to create a new password.
- Account Deactivation: For information regarding the account deactivation process upon graduating, you can visit Student Services Help Center. Prior to graduation, you need to setup Google's 2SV. Failing to enroll in 2SV will result in losing access to your account. Be sure to update your Recovery Information using a personal email address and phone number. You can also transfer your UCSB Connect data into a personal account by using Google Transfer. Google allows 15GB free storage limit on personal accounts. To help determine what to transfer, you can check out what counts against those limits and plan accordingly.