At UCSB, we are constantly working to enhance cybersecurity. Most of the campus community is already using DUO to authenticate login activity for personal accounts. Beginning December 15, any account known as a Connect Functional Account (printers, fax machines, shared account management) will need to log in with Google’s 2-step verification (known as Google 2SV). For our colleagues using functional accounts, the following information is provided to complete the set-up process.
What is a Connect Functional Account?
Connect functional accounts are Google Workspace accounts that belong to a function; this could be a role, such as student receptionist, or a device, such as a fax machine or printer. For shared functional accounts, you can delegate access to the account. More information on that can be found at: connect.ucsb.edu/training-support/connect-user-guides/google-workspace-email/delegating-access-your-account.
Between October 18 and December 15, any time a Connect functional account without 2SV enabled was logged into via a web browser, the user was reminded to sign up with the notification, “Your domain requires enrollment in 2-step verification”. After December 15, users are unable to access their Connect functional accounts without contacting a service desk for help.
Connect functional accounts created after December 15 will have a 7-day grace period to enroll in 2SV. If 2SV is not set up within those first 7 days, the account will be locked for security purposes.
If a functional account is locked, a 2SV login bypass ticket is required.
How to Set Up Google 2SV: connect.ucsb.edu/training-support/connect-user-guides/google-workspace-email/enabling-googles-2-step-verification
Step 1: Log into your functional account at myaccount.google.com/signinoptions/two-step-verification/enroll-welcome.
Step 2: Follow the on-screen instructions to turn on 2-Step Verification.
After you set up 2-Step Verification, you can sign in to your account with your password or your phone.
Step 3: Verify it’s you with a second step using Computer/Android/iPhone/iPad: support.google.com/accounts/answer/185839.
After you turn on 2SV, Google will ask that you complete a second step to verify it’s you when you sign in to help protect your account.
Why?
As you may already know, two-step verification helps prevent malicious actors from accessing UC Santa Barbara information and accounts. Even if someone has stolen your password, they will need a “second factor” — usually a temporary numeric passcode sent via SMS or an authentication prompt on a mobile phone app — to access your account.
Who can I contact for help?
Contact your Connect Departmental Administrator (CDA): connect.ucsb.edu/accounts/connect-departmental-administrators
Faculty & Staff: your local/department IT support teams
Submit a UCSB Service Desk Ticket: ithelp.ucsb.edu
Thank you for your flexibility and support as we move our campus services forward in security compliance.